Gain practical experience and knowledge of this very popular computer package for Dental offices including: new patient input, insurance and predeterminations, scheduling, billing, payments, day end procedures and reports. Prerequisite: MGMTBU153 or 1 year experience in a Dental Office.

Learn to insert, delete and change data in an Access database table. Discover ways to design, create and use forms, queries, and reports. Prerequisite: INFO10053 or INFO10113.

Learn to use Access pivot tables & charts, import & export data to Excel, work with table analyzer & junction tables & use macros. Prerequisite: INFO10081.

Examine the role of accounting in planning and controlling business operation. For CGA credit students require ACCTCB101 and ACCTAC201 with a minimum grade of 70%.

General Ledger and Accounts Payable. Prerequisite: INFO10053 or INFO10113 and familiarity with basic accounting.

Accounts Receivable and Payroll. Prerequisite: INFO10088

Order Entry features. Prerequisite: INFO10089

Introduces: loading, organizing & sharing photos, repairing & retouching, adding text & style effects. Create slide shows, calendars and more. Prerequisite: INFO10053 or INFO10113. Software not available in Open Access or MCACES.

Accounting - the key to success, financial statements and accounting transactions, analyzing and recording transactions, adjusting accounts for financial statements, completing the accounting cycle and classifying accounts.

Accounting for merchandising activities, merchandise inventories and cost of sales, accounting information systems, internal control and cash, receivables, payroll liabilities.  PREREQUISITE: Applied Accounting - Bookkeeping 1 (ACCTBZ018)

Capital assets and goodwill, partnerships, organization and operation of corporations, bonds and long-term notes payable, analyzing financial statements.  PREREQUISITE: Applied Accounting - Bookkeeping 2 (ACCTBZ019)

Focus on the core concepts of business processes and quality management and explore the essentials and economics of the industrial distribution industry. Discuss the operations environment and the evolution of the supply chain.

Emphasizes positive relationships and fosters the ideas of empathy, respect, encouragement and clear communication. Looks at the tools of excellent customer service, attitude, and the disgruntled customer as they relate to a Dental office.

Learn the basics for using Windows XP effectively, including creating, editing, formatting, saving and printing Word and Excel documents. Recommended prerequisite: INFOBW001. Equivalent to INFO10113.

Gain basic competency in the Windows Vista operating system, Microsoft Word and Microsoft Excel. Equivalent to INFO10053. Recommended prerequisite: INFOBW001.

handling. Includes: digital evidence and computer crime, technology and the law, the investigative process and more.

Topics include: Applying AAA to digital evidence, techniques for responding to electronic incidents, tracking communications through networks, understanding electronic media, digital evidence on the Internet, criminal profiling, and investigating cyber-stalking. Prerequisite: COMP10084.

Focus on teaching good communication skills and small office management, including the following modules: communications, the dental health team, dental specialties, appointment book control, dental terminology, tooth numbering systems, dental office insurance, Ontario dental fee guide and electronic data interchange.  You'll also focus on accounts receivable, accounts payable, payroll, inventory control and record management which are skills that can be utilized in any small office.  Includes practical exercises using a workbook format to allow you to apply skills that are taught.

Discover the wonders of Word & desktop publishing with attention to typography, tools for professional looking documentation, and organizational charts. Prerequisite: INFO10080.

Learn how to think strategically, develop a plan for the future, and how to get your team to "buy-in" to ensure effective implementation.

Develop your skills in dealing with difficult people and circumstances and communicating with various personality types.  Understand different personalities and learn how to get along.

Explore effective communication and coaching skills to guide your team toward a common goal.  Learn to communicate with management and transfer plans into action

Hone your skills in turning basic networking into business leads.  See how networking is all around you and learn to develop the skill.

Learn to create and modify Excel worksheets and charts using basic, date and logical functions and formatting. Prerequisite: INFO10053 or INFO10013.

Learn to manage your Excel data with outlines, functions, filters, pivot tables, drawing tools, images and more. Prerequisite: INFO10078.

Discover techniques for monitoring and maximizing your level of customer service without placing additional strain on your workforce.  Discuss customer service and how to make it better in your work environment.

Apply learning acquired in coursework to your own work environment. Use case studies and real world examples presented in this capstone course to develop processes that will have a positive impact in your place of work. Benefit from a hands-on approach, assimilating Integrated Case Study Analysis, Presentation Skills and Integrated Case Presentations. Prerequisite: successful completion of the other 5 courses.

Protect your IT and e-Business systems from malicious attacks. Examine the principles and practice of building secure distributed systems, including basic cryptology such as encryption, authentication and key management; Distributed Denial of Service Attacks, Intrusion Detection; etc.

Topics include: secure networking and internetworking, physical security and biometrics, password protection and password based protocols, management issues, system evaluation and assurance. Prerequisite: COMP10058.

Develop essential leadership skills. Explore the differences between managing and leading, with emphasis on developing a High Performance Team, Team Dynamics & Problem Solving in today’s workplace. Coaching Skills and Leadership Models are also covered.

Learn the techniques needed to design and implement tests, conduct inspections and employ release and maintenance procedures. Address the management aspects of the Quality Assurance process.

Understand the process, roles, and management aspects of software testing, quality assurance, and maintenance. Learn to design and implement tests and conduct inspections. Prerequisite: COMP10087.

Understand marketing plans, ideas and market research and its role in dental offices. Understand the role of the Treatment Coordinator and their relationship to the marketing plan. Financial agreements and plans will be explored and developed.

Discuss the importance of CRM, marketing strategies and promotions, and the outside and inside selling processes required for success in Industrial Distribution.

Examine tools and techniques for a 'win/win' negotiating style.

Focus on the Negotiation Process, an essential component of successful customer service and satisfaction. Discuss the Principles of the Distribution Negotiations process, Negotiation Strategies and Tactics, Ethics in the Negotiating Process, and building relationships.

Study Dental Office organization and simplifying the work environment including: time management, office harmony, delegation, problem solving, mission and vision statements, planning and executing staff meetings, and interpersonal skills assessments.

Discuss Logistics, Inventory Management and Sourcing & Purchasing as three fundamental activities in the Industrial Distribution industry. Also consider Operations and Supply Chain Management, the Supply Chain, Forecasting, Value-based Management and Inventory Management and Sales and Operations Planning.

Explore the use of Outlook 2007 & the Internet as an effective personal information manager & organizational tool. This course is NOT Outlook Express. Can be used as a credit in the BCA Certificate.

Learn to create effective presentations using PowerPoint basic functions and commands plus advanced features such as creating action buttons, photo albums and custom shows. Prerequisite: INFO10053 or INFO10113.

Learn to effectively identify and deal with problems, ensure an effective solution and deal with people throughout the problem solving process.

Learn the art of marketing personal skills through self-assessment, the career planning process, getting and keeping a job, improvement of self-esteem, and the reduction of stress. Practical application will be applied to the cover letter, resume and interview techniques for obtaining a job in a Dental Office.

Acquire proven professional sales techniques to enhance your success ratio in today's competitive markets.

Develop skill in planning, creating, & managing a project using MS Project. Prerequisite: INFO10053 or INFO10113. Software not available in Open Access.

Design and create eye-catching and effective newsletters, booklets, brochures, and flyers using MS Publisher. Learn to use Page Wizards, Templates, borders, and imported graphics. Prerequisite: INFO10077. Software not available in Open Access.

Learn the 10 basic steps for successful recruitment and selection of personnel.  This includes discussions with classmates in order to problem solve real issues relating to recruitment.

Focus on the eight steps to sales success and repeat business.  Review the basics and exciting sales techniques that work.

GL, AR, & AP as well as the setup of payroll, inventory, service items and project modules using Simply Accounting.  Prerequisite: knowledge of basic accounting and Windows.

Create meaningful diagrams, organization charts and layouts, and create templates for future use using MS Visio 2003. Prerequisite: INFO10053 or INFO10113. Software not available in Open Access.

Learn Basic Word 2002 (XP) features required in creating, editing, formatting, printing and saving letters, memos, long documents and mail merges. Prerequisite: INFO10053.

Learn to add columns, tables, styles, forms, images, text boxes, indexes and table of contents to documents, templates and forms using Word. Prerequisite: INFO10077.