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Welcome to the Institutional Effectiveness and Satisfaction Project
Quick Win ideas from the Suggestion Box.
“It's apparent that the signage indicating the RECEIVING area is not idiot-proof. We re-direct several deliveries per week to the proper place. Sometimes, tractor-trailers make the wrong turn and it is dangerous and time-consuming for them to turn around.”
“My wife has noted many times that the flashing neon "PARKING" sign on the security booth in P3 looks, in her words, tacky. Perhaps you can do a tackiness analysis and get it changed to "always on" instead of flashing.”
“Replace the signage at the Fennell and West 5th entrances from manual letter boards to electronic boards.”
Keep the suggestions coming! We are passing them along for action.
What does it stand for?
- Excellence equals Mohawk College Standards, Judy-Anne Sleep
- Excellence = Mohawk College Simplified, Darryl Hartwick
- Everyone = Mohawk College Success, Anonymous
- Effectiveness equals Mohawk College Satisfaction, Anonymous
- Suggestion to read E2 = MCs3 Efficiency and Effectiveness equals student and staff satisfaction, Jaynn Miller
- Education = Mohawk College ( to the power of Staff), Anonymous
- Excellence = Mohawk College Success, Anonymous
- Engagement = Mohawk College Success, Anonymous
- Experience = Masterful Creative Students, Anonymous
Project
General Description
Under the direction of the Staff Council on Institutional Effectiveness and Satisfaction, a project team including Kathy Hayes, Lead, Catharine Cunningham and Kristin Bolstad will work with the college community to conduct an operational review of the college's business practices.
Background
We hear it every day. Students frustrated because they are sent to several different departments. Staff frustrated because there are too many steps to getting something done - lost opportunities, wasted time and money on redoing or fixing the same problems over and over again. Confusion, duplication, repetitive manual work, lack of communication, and lost paperwork are commonplace. All of this interferes with our ability to provide excellent quality service.
Now is the time to go to the next level and make an operational and cultural change within the organization. We will do this by starting with an operational review of business processes from the eyes of our staff and students, and with a focus on providing quality service. Such an analysis will help us to learn what works, what doesn't work, decide how it should work and make it happen. It will engage all areas of the college and create a better understanding of how we work and interact with each other.
For more details on this project, visit the "Project Brief" page.
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