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Program Overview
Delegation is a vital part of supervising or managing people. As managers, we must delegate to other team members in order to get things done. This program will assist participants in assigning responsibility, authority and decision-making power to other staff members in order to complete an assignment in a timely manner.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Determining your delegation style
- Delegation style alternatives
- Key steps to effective delegation
- Why is it so difficult to delegate?
- Strategies and skills needed for effective delegation
- The art of delegation
- The barriers to delegation
- Pitfalls and payoffs of effective delegation
- Overcoming personal barriers to delegation
- Overcoming organizational barriers to delegation
- Preparing an effective delegation plan
Program Participants
Managers, supervisors and employees who have recently moved into management positions will benefit from this workshop.
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Program Overview
Conducting an effective meeting will produce better results and build a stronger commitment to meeting decisions. This program will assist participants in learning the key elements of meeting management.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Myths about meetings
- Key elements of an effective meeting
- Dealing with problem behaviour in a meeting
- Controlling and conducting a meeting
- Developing an agenda for a meeting
- Overcoming ineffective meetings
- Types of meetings
- Effective follow-up after a meeting
- Recording the decisions of a meeting
- Ensuring the meeting produces results
- Meeting preparation
Program Participants
This program will benefit anyone who chairs or participates in formal or informal employee meetings.
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Program Overview
This program will provide managers and supervisors with the necessary skills to conduct effective employee performance evaluations. Performance evaluation systems are important when developing employees and improving staff performance.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The value of performance evaluations
- Planning and conducting the performance evaluation
- The performance evaluation checklist
- Performance evaluation and the difficult employee
- Providing effective feedback and coaching
- Documentation
- Ineffective versus effective praise
- Setting performance objectives
- Performance standards and expectations
- Designing a performance management system
- Conducting the interview
- Positive discipline of problem employees
- The termination process
- Ethical issues
- Recognition of personal and professional needs
Program Participants
Managers and staff personnel who are responsible for evaluating employee performance will benefit from this program.
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Program Overview
This program will assist the first line supervisor/manager in understanding the skills required to be an effective team leader.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The role of the supervisor/manager
- The qualities and characteristics of a successful supervisor
- Understanding the components of leadership
- Supervisory skills versus technical skills
- The needs of today's supervisors
- Communication issues and skills
- Team building
- Leadership
- Motivation and delegation
- Conflict resolution
- Planning and organizing
Program Participants
Potential, new or experienced supervisors/managers will benefit from this workshop.
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For further information regarding the following programs, please contact:
Roberta Weiss, Training Specialist
Corporate and Community Training Solutions
Tel: (905) 575-2431 or
Email Roberta Weiss |