|
Program Overview
Successful coaching is a mutual conversation between manager and employee thatfollows a predictable process and leads to superior performance, commitment tosustained improvement and positive relationships. This program is designed toexplore the skills required to be an effective coach in a management context.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The coaching process
- Characteristics of a successful coaching session
- Coaching as an important management tool
- Coaching for employee development
- Key skills required for effective coaching
- Building trust and respect
- Barriers to effective communication
- Positive listening
- Providing feedback
- Developing employee action plans
- Strengthening the employee/coach relationship
Program Participants
Potential, new or experienced supervisors/managers will benefit from this workshop.
Back to top
Program Overview
This program is designed to equip participants with the knowledge and skills necessary to facilitate a wide variety of effective meetings. Facilitating a group properly can greatly enhance the quality of thinking and the ultimate quality of the meeting results.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Basic facilitation tools
- The role of the facilitator
- Elements of a good meeting
- Problem solving and creative thinking
- Client centered problem solving
- Conflict mapping and building consensus
- Facilitating conflict resolution
- Problem behaviour and other obstacles
- Facilitation techniques
- Non-verbal communication
- Leading different types of sessions
- The stages of development of a group
- The roles played in any group process
- Role of a facilitator versus a chairperson
Program Participants
Individuals who are willing and interested in becoming a group facilitator and acting in that role for others will benefit from this program. Some familiarity with problem solving techniques and group dynamics is required.
Back to top
Program Overview
This program will explore a range of leadership styles and provide an understanding of the best style to use in different situations. Leadership is the process of influencing the behaviours of others. To lead effectively, managers must be aware of their leadership style and understand their sources of power and how to use it.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Characteristics of a leader
- Leadership styles
- What type of power base is most effective
- Managing to empower people
- Assessing each leadership situation
- Determining appropriate leadership behaviour
- Developing the abilities within your group
- Determining your leadership strategy
- Positive and negative leadership
- Constructive use of power
Program Participants
Anyone in an organization (executives, managers, supervisors, project or team leaders) who is in a position of leadership will benefit from this program.
Back to top
Program Overview
The ability to effectively solve problems within a group setting is critical for all managers in today's workplace. This program will provide the participants with the techniques necessary to conduct effective problem solving groups.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Idea stimulation
- Stages of lateral thinking
- Rules for brainstorming
- Different thinking styles
- Tools & techniques for effective meeting
- Facilitating skills for group problem solving
- How groups behave
- Creative problem solving
- Stages of group development
- Understanding group dynamics
- Problem solving methodologies
- Techniques of good group processing
Program Participants
Managers or staff personnel who use a meeting format to arrive at solutions or gain group consensus will benefit from this program. This program can be designed to be part of a manager's training or can be delivered as a team building activity.
Back to top
Program Overview
This program will assist managers in understanding the process of managing and communicating change to all affected employees.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The relationship of change to growth
- Learning the importance of planned change
- Preparing the manager and staff for change
- Communicating change to employees
- Gaining a commitment to chang
- Following-up to ensure understanding of change
- Coaching through to acceptance stage
Program Participants
This workshop is focused on improving the front line manager's ability to manage change within his/her employee group. However, all levels of management could benefit from this program.
Back to top
For further information regarding the following programs, please contact:
Roberta Weiss, Training Specialist
Corporate and Community Training Solutions
Tel: (905) 575-2431 or
Email Roberta Weiss |