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Program Overview
This program will explore the communication process and provide an understandingof the interpersonal skills required to effectively interact with fellow employeesand staff.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The principles of effective communication
- How communication breaks down
- Skills of an active listener
- Behaviours of effective communicators
- Constructive and destructive communication
- Constructive feedback skills
- Methods of resolving conflict
- Assertive versus aggressive communication
- Building on other's ideas with respect
- Personal approaches to communicating
- Adult to adult communication
- Obstacles to effective communication
- Resolving differences through collaboration
- Crediting ideas, input and involvement
Program Participants
Managers and staff personnel who must build good working relationships with others and need to communicate effectively on an ongoing basis will benefit from this program.
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Program Overview
This program is designed to assist both individuals and groups in identifying and coping with the changing workplace. Participants will evaluate how and why people resist change and will determine how to cultivate a positive response to change.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Coping with the anxiety of change
- Managing change in the workplace
- Dealing with change
- The change-effect-stress-performance relationshi
- Individual coping strategies for change
- Synergy and team effort
- Effects of specific behaviours on team coping
- Solving individual and group problems
- Developing commitment to change
- Communicating change
- Why should we change?
- Resistance to chang
- Attitudes to chang
- Specific work-related changes
- Dealing with negative change
Program Participants
Given that change is ongoing in today's workplace, all levels of an organization will benefit from a Coping With Change workshop. From entry level to upper management, this program will help employees deal with change effectively.
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Program Overview
New ideas and innovative services and approaches are very hard to value. How can we put a dollar sign on a particular idea? What we do know is that successful organizations generally place a very high value on the ability of each and every employee to be able to generate high quality ideas relevant to their work. There is no magic, no special intelligence required; all that is needed is the willingness and some fundamental techniques, and we can all be more creative and therefore productive contributors.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- The changing organization
- The third wave
- The thinking continuum
- Using your head
- Perception and attention
- Basic thinking tools
- Different thinking styles
- Kirton Adaptation - Innovation profil
- Provocation
- Idea stimulating questions
- Stages of Lateral Thinking
- Management problem solving and opportunities styles
- Windows of opportunity
- A corporate design for creativity and innovation
- Facilitating creativity
- Six Thinking Hats
Program Participants
Any administrative staff, supervisor, manager who is interested in encouraging creativity and innovation.
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Program Overview
This program will provide the participants with the skills required to effectively acquire and retain new information. Strong information management skills are key in today's workplace.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Techniques for organizing information
- Improving your reading skills
- Effective note-taking systems
- Utilizing your memory effectively
- Overcoming the limitations of memory
- Focusing attention and stimulating interest
- Basic learning principles
- Applying the principles of memory
- Basic memory tricks
- Facing learning situations with confidence
- Reducing time wasted through ineffective learning habits
- Understanding how we learn
Program Participants
This program is beneficial to anyone who is experiencing difficulty coping with the amount of learning they face in today's workplace.
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Program Overview
This program is designed to assist participants in improving their presentation skills and how they communicate in a group setting.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Analyzing your audience
- Determining the purpose of your presentation
- Preparing presentation materials
- Alternative formats for presentation
- Creating the optimum presentation setting
- Getting and holding a group's attention
- Skills and techniques used in public speaking
- Speaking confidently in front of a group
- Communicating clearly and concisely
- Using presentation aids effectively
- Practice presentations with constructive feedback
Program Participants
Managers and staff personnel who make informal or formal presentations in front of a group will benefit from this program.
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Program Overview
This program is designed to equip participants with the skills required to increase reading speed and comprehension. Measurable improvement in reading can be seen in one day.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Individual testing of reading speed and comprehension
- Misconceptions about reading speed
- The psychology of speed reading
- Reading as an active thinking process
- Skimming technique
- Reading for high retention
- How to read work-related material effectively
- Testing to determine level of improvement
- Follow-up practice progra
- Techniques to read faster and smarte
- Techniques to retain more of what you read
Program Participants
Anyone who must or wishes to manage a high volume of reading material more effectively will benefit from this program.
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Program Overview
Selling is a process of uncovering and satisfying customer needs. This program is designed to develop the skills necessary to identify customer needs and then to develop an effective sales approach to satisfy the needs and close the sale.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Identifying the difference between needs and benefits
- Need satisfaction selling skills
- Effective questioning or probing
- Developing open and closed probes
- Closing the sale
- Recognizing customer attitudes
- Handling indifferent customers
- Handling skepticism and objection
- Developing benefit statements
- A skill guide to phone prospecting
- Sales interview structure
- Partnership selling skills
- Consultative selling skills
- Marketing versus selling
- Good listening techniques
Program Participants
This program will benefit newly appointed sales people, key account managers as well as seasoned sales individuals.
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Program Overview
Effectively managing stress on a daily basis is the focus of this program. Participants will evaluate how and why people experience stress and will determine how to manage stress in a positive manner.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Nature of stress
- Dealing with stress in a conflict situation
- Self-control techniques
- Coping with stress
- Specific stress relievers
- Evaluating stress in your lifestyle
- Resisting stress
- Relaxation exercises
- How much stress is good for you
- Evaluating job stress
- Coping with people at work and at home
- Changing the stresses in your life
- Learning to live with stress
Program Participants
Understanding stress and managing it effectively can be beneficial to every level of an organization.
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Program Overview
This program will assist participants in understanding and applying the principles of effective time management in both professional and personal lives. Good time and priority management is more than a series of time-saving and scheduling techniques.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Personality factors that affect the way we use our time
- How to set goals and priorities
- Identifying major time-wasters
- Techniques of personal organization
- Personal action planning for better time management
- Identifying time management strengths and weaknesses
- Techniques to improve your use of time
- Developing a personal strategy for time management
- Overcoming time management weaknesses
- Organizing yourself and the people around you
Program Participants
Staff and managerial personnel at all levels of an organization will benefit from this workshop.
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Program Overview
This program is designed to identify and develop strong training skills. Whether informal or formal, most employees are responsible for training other individuals in the workplace.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Basic skills required for training
- Identifying your training related strengths
- The foundation of good training
- Adult learning principles
- Categories of trainer behaviour
- Developing and using training aids
- Analyzing training requirements
- Steps in developing and conducting training
- Strategies and skills for learning
- Selecting the training technique
- Conducting skill demonstrations
- Practice training sessions
- Evaluating the results of training
- Facilitative skills
- How training skills can help your job role
Program Participants
Anyone responsible for orienting new employees, developing job skills or conducting formal or informal training will benefit from this workplace. People who train on an occasional basis will also benefit from effective training skills.
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Program Overview
This program will provide participants with the techniques required to effectively communicate using the written word. Participants learn and practice strategies for getting to the point quickly, overcoming writer's block, organizing and producing clear, crisp, readable letters, memos and/or reports.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Steps to effective writing
- Planning the message
- Determining the purpose of the letter
- Focusing on the reader
- Organizing key ideas
- Organizing for impact
- Using action elements
- Building credibility
- Emphasis/De-emphasis technique
- Handling a negative messag
- Incorporating support materials
- Improving style and readability
- Applying the five C's of effective writing (clarity, conciseness, courtesy, confidence, conversational tone)
Program Participants
Managers, supervisors or any staff who regularly write letters, memos or reports in the course of their work will benefit from this program.
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For further information regarding the following programs, please contact:
Roberta Weiss, Training Specialist
Corporate and Community Training Solutions
Tel: (905) 575-2431 or
Email Roberta Weiss |