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Program Overview
This program is designed to identify and learn how to manage team dynamics inthe pursuit of organizational goals.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Understanding the stages of group development
- When to use a group in decision-making
- Conducting effective team meetings
- Effective team characteristics
- What is team building?
- Developing trust within a team
- Encouraging participation among team members
- Reviewing the team's effectiveness
- Growing a team atmosphere
- Team feedback and delegation
- Assessing the strengths and weaknesses of your team
- Understanding role functions within teams
- Resolving team conflicts
- Creating the supportive communication climate
- Competition within the team
- Develop a team building strategy
Program Participants
This program can be adapted to staff and managerial personnel at all levels. It is particularly useful for current team leaders of permanent work groups, committees or task forces.
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Program Overview
This program is designed to prepare participants to manage organizational conflict effectively. It will help participants develop the necessary attitudes, perspectives, emotional control and interpersonal skills required to move a conflict situation towards a productive resolution.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Conflict management styles
- Emotional self-control
- Negotiating resolution
- Criticism - giving and taking
- Functional and dysfunctional conflict
- Dealing with difficult people
- Mediating conflict
- Strategies for reducing conflict
- Analyzing the sources of conflict
- Manager/Staff conflicts
- Dealing with anger
- Exploring personal conflict styles
- Inter and intra-group conflict
- Identifying the stages of conflict
Program Participants
All levels of an organization will benefit from a Conflict Resolution workshop. From front line workers to senior management, this program will develop the skills required to deal with conflict positively.
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Program Overview
This program is designed for managers who either lead a team or manage multiple work teams. It clarifies what is required to successfully develop and lead a mature, fully-functioning team.
Program Content
This program is custom designed to meet the needs of the organization and the individual participants. Possible topics include:
- Understanding team basics
- A recipe for team success
- A new definition of "manager"
- Laying the groundwork for teams
- A model for team development
- Delegating responsibilities to the team
- Coaching the team
- Contracting with the team
- Team facilitation
- Building cooperation between teams
- Team-based performance appraisal
- Resolving conflicts within the team
Program Participants
The program is helpful to managers considering the introduction of work teams, members of team development steering committees, team leaders or multi-team managers.
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Program Overview
This two-day workshop integrates three key components of solving problems in teams.
- Developing Process Skills
- Enhancing Receptivity
- Establishing a Supportive Climate
Process skills include the use of a structured model for problem solving, and using tools appropriate to each step in problem solving.
Receptivity is enhanced through the use of experiential exercises which require participants to demonstrate openness to new ideas, original thinking, mental flexibility and changing perceptual frameworks.
Participants also practice building and maintaining an open and supportive team climate through the use of a simple climate-checking process, listening skills, risk-taking, open communication and trust-building behaviours.
Skill building is achieved through successive practice in team problem solving. Exercises move from short generic problems to more complex and workplace relevant topics. The design is sufficiently flexible to accommodate a wide range of problem types and participant experience.
Program Objectives
On completion of this workshop, participants will be able to:
- describe the three key elements necessary for effective problem solving in teams or groups;
- outline the need for and demonstrate the use of the "Diverge/Converge" structure;
- demonstrate some basic tools for enhancing receptivity and thinking flexibility;
- outline and follow a five-step model for problem solving;
- identify the essential components of an open and supportive group climate;
- demonstrate the use of a simple climate-checking process;
- identify and use at least one tool appropriate for each step in the problem solving model.
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Program Overview
This program is designed to explore the concept of work teams and to demonstrate the principles and skills required to develop successful work teams.
Program Content
All training programs are custom designed to meet the individual needs of an organization. Possible topics include:
- Team development
- Behaviours in a team setting
- Needs of individual team members
- Skills needed to function in a team
- Behaviours of effective communication
- Active listening
- Giving constructive feedback
- Making team decisions
- Dealing with team conflict
- Assertiveness and difficult people
- Brainstorming or divergent thinking
- Reviewing the team's progress
Program Participants
Key personnel from both management and the work force will benefit from Working In Teams training.
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For further information regarding the following programs, please contact:
Roberta Weiss, Training Specialist
Corporate and Community Training Solutions
Tel: (905) 575-2431 or
Email Roberta Weiss |